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VMware KB: Troubleshooting an MSI error during a VMware Workstation installation  

2011-04-23 23:57:42|  分类: VMWare |  标签: |举报 |字号 订阅

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Troubleshooting an MSI error during a VMware Workstation installation

Symptoms

  • Cannot install VMware Workstation
  • Installing VMware Workstation fails
  • You see an error about the Windows installer service
  • You see the error:

    The MSI '' failed.

Resolution

This issue occurs when the Microsoft installer detects a problem with the installation process. This is not a VMware issue.
 
To resolve this issue:

Note: Each step below provides instructions for taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to resolve it properly. They are also ordered in the most appropriate sequence to minimize data loss. After completing each step, you can try installing the product again. Work through each troubleshooting step in order, and do not skip a step.

  1. Make sure that you are logged into Windows as a local administrator. For more information, see:
  2. Clear the contents of your TEMP directory:
    1. For Windows XP, click the Start > Run. For Windows Vista/7, click the Start globe / Windows logo button.
    2. Type %TEMP% and press Enter.
    3. Select and delete all files.

  3. Reinstall the latest version of Windows Installer. For more information and a for download link, see the Microsoft Knowledge Base article 942288.

  4. If you are running Windows XP, reregister the Microsoft installer. From a command prompt, enter these two commands:

    MSIExec /unregister
    MSIExec /regserver

    Note: For more information on command prompts, see Opening a command or shell prompt (1003892).

  5. Use the Windows System Configuration (msconfig) utility to disable all non-Microsoft startup utilities. For more information, see Using the Windows System Configuration utility (1004010). Restart Windows, so that only the enabled Microsoft services are running.

  6. Create a new user user account with administrative privileges and log in as the new user. For more information, see:
For more information on the Microsoft installer, see the Microsoft Knowledge Base article 2438651.

Note
: The preceding links were correct as of February 7, 2011. If you find a link is broken, provide feedback and a VMware employee will update the link.

Additional Information

For other installation issues that are not MSI-related, see Troubleshooting a VMware hosted product that does not install (1005027).
If you are unable to install a VMware product, and you previously had a VMware product installed on the same computer, see Cleaning up after an incomplete uninstallation on a Windows host (1308).

Tags

installation-fails  install-fails  uninstallation-fails

See Also

  • Opening a command or shell prompt
  • Using the Windows System Configuration utility
  • Troubleshooting a VMware hosted product that does not install
  • Troubleshooting a VMware hosted product that does not install
  • Cleaning up after an incomplete uninstallation on a Windows host

Update History

02/04/2011 - Added link back to Resolution Path. 02/07/2011 - Wrote out Microsoft-recommended steps for resolving MSI issues 02/14/2011 - Added Player to product list

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page
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